SHIPPING POLICY
We offer worldwide shipping. Shipping costs and eligibility for free shipping are determined based on destination and order value and are calculated at checkout.
We do not ship to PO Boxes, parcel lockers, or collection points.
Customers are responsible for providing a complete and correct delivery address.
Hollywood Skin AB is not responsible for failed deliveries due to incorrect or incomplete address details.
Free shipping may be available in selected countries when a minimum order value is reached.
Eligibility for free shipping depends on destination and is confirmed at checkout.
Free shipping applies to standard mainland delivery areas only.
Free shipping does not apply to:
Islands
Remote or rural locations
Overseas territories
We reserve the right to determine shipping eligibility based on the delivery address provided.
Estimated delivery times are provided as a guideline only.
Delivery times are not guaranteed
Delays may occur due to shipping carriers, customs processing, or other external factors
International shipments may take up to 21 business days or longer in certain cases.
Once an order has been dispatched and handed over to the carrier, delivery is the responsibility of the shipping provider.
Hollywood Skin AB is not responsible for:
Shipping delays
Carrier-related issues
Customs clearance delays
Failed delivery attempts
However, we will assist customers in tracking shipments where possible.
If your order is lost, significantly delayed, or arrives damaged, please contact us within 30 days of the estimated delivery date.
All claims are subject to investigation with the shipping carrier
We reserve the right to request supporting documentation
Refunds or replacements will only be issued once the investigation is completed
Claims submitted after this period may not be accepted.
For EU deliveries, VAT is included where applicable.
For deliveries outside the EU:
Customs duties, import taxes, and fees may apply
These charges are the responsibility of the customer
Hollywood Skin AB has no control over these charges.
By placing an order, you acknowledge and accept this Shipping Policy.
If you have any questions, please contact us at:
customerservice@hollywoodskin.com