It has been 3 weeks since my international order was shipped, and the package has not arrived yet, what should I do?

Please check with you local postal service to see if they were unable to deliver the package and are waiting for you to collect it. Although it is rare, foreign customs can hold packages in quarantine for up to 90 days. We recommend checking with your local customs authority as well. If neither of these government agencies have your package, you should Contact Us.